SEAMLESS SUPPORT
Our Working Method
We ensure that every guest receives attentive and personalized support from the moment they check into their hotel until their departure, guaranteeing a smooth and enjoyable experience.
When the guest checks into the hotel, they receive an envelope from reception containing the scheduled meeting time. The next day, when the guest arrives at the lobby:
- If they have any issues related to reservations, the hotel, or their room, we work with the front desk to resolve them.
- We provide useful information about the destination, such as where to go, how to get there, and recommendations.
- We gladly answer any questions guests may have.
- We help guests find out the time for their airport return transfer.
- During the meeting, our guides share their contact numbers with the guests, and we assist them in case of any unexpected situations during their holiday. If they visit a hospital or police station, we inform the partner agency and act as interpreters.
- We offer the best-value, insured tours without any hidden fees, without any pressure. If the guest wishes to book a tour, we arrange it.
